You can now book your place on our Credit Control week taking place from the 2-5 November. We will be hosting a series of webinars across a range of topics which we hope you will find interesting and valuable to you and your team members. The webinars will take place between 09.30 – 16.30 across the 4 days and we will update this page with the schedule.
The week will include:
We are still working with a number of potential contributors for which we expect to confirm some additional sessions soon.
PROGRAMME
DAY 1 - Tuesday - 2nd November | ||
09.30 – 09.45 | Registration and Welcome | Rachel McLone, Learning & Development Manager - BUFDG |
09.45 – 10.30 | The HE Landscape Julie will give an overview of what is happening in the world of HE, the current challenges, and opportunities. | Julie Tam, Deputy Director - UUK |
10.45 – 12.00 | Dealing with Vulnerable Students Students in vulnerable circumstances are especially susceptible to detriment. Your staff need to know how to identify and work effectively with these students in a way that is both fair and consistent. This can have a positive impact on your ability to increase disclosure and engagement, boost employee morale and your reputation as a responsible provider of education.
| Jacqueline McConnell, Compliance Office – STA International |
12.00 – 13.00 | Lunch Break | |
13.00 – 13.45 | Proactive Credit Control and Debt Recovery – Best Practice to Support your University University credit control teams have always faced a unique set of challenges in terms of the debtor demographic, the different funding models available, and the conflicting internal and external pressures around student wellbeing, offering flexibility and collecting genuine debt. This presentation will bring together research findings from a sector-wide survey and insight from WPM's Credit Control Special Interest Group to highlight a number of significant opportunities and potential benefits relating to credit control processes. | Dave Lund Yates, Consultant - WPM |
14.00 – 14.45 | Global Payments made Easy – an inside look at support From integration and on-boarding to activation and payment processing, this Flywire-moderated panel will feature real-world implementation results at University of Plymouth and University of Warwick. Join us for an inside look at the on-going support elements that ease the payment experience for students worldwide while saving time and driving operational efficiencies for internal finance teams. | Germaine Broadbent, Senior Sales Manager – Flywire who will be joined by Peter Wreford, Interim Head of Student Finance - University of Warwick, and Joe Titler, Head of Financial Operations - University of Plymouth |
15.00 – 15.45 | Payment Plans - A new perspective on International Receivables As the demands on resources increase, it is becoming ever more important to find ways to operate more efficiently. Digital transformation and automation are recognised across almost all industry sectors as the key components to making that possible. Imagine a credit control function where the process of setting up payment plans for fees, notification of invoices being due and communication about overdue payments were all automated. In addition to this, the end user is given a seamless customer journey allowing them to complete payment in multiple methods and currencies. Thanks to the partnership between IODM and WUBS, this has now become a reality. | Graham Smith, Head of Business Development – UK - IODM Limited and Dino Leo, Head of Education, Europe - Western Union Business Solutions |
DAY 2 - Wednesday - 3rd November | ||
09.30 – 10.30 | Student Finance Update Paul and Beverley will give an update on what is happening for Student Finance and the position of the SLC. | Paul Smith, Head of Partner Services and Beverley McDonald, HEP Account Manager - SLC |
10.45 – 12.00 | Communicating with Impact This session looks at ways to develop personal and team impact, building relationships and connecting with others through storytelling and developing engaging communication techniques and styles.
| Claire Harvey, MBA, Anatta Ltd |
12.00 – 13.00 | Lunch Break | |
13.00 – 14.00 | Building Resilience and Dealing with Adversity This session will help you to explore why challenges and resistance appears, and how to build personal and team resilience and better manage uncertainty, such as how to approach a certain problem or what goals to prioritise.
| Claire Harvey, MBA, Anatta Ltd |
14.15 – 15.00 | Credit Control Process Panel – Special Interest Group A panel discussion with some members of WPM's Credit Control Special Interest Group on changes they have made to their credit control practices and procedures, and the impact those changes have had on their overall debt collection. | Dave Lund Yates, Consultant - WPM |
15.15 – 16.00 | HE Delegates – Networking 1 Each delegate will select one HE session. Chaired by Rachel, we will use the time to discuss what we have heard at the event so far and ask questions and share ideas with other delegates | Rachel McLone, Learning & Development Manager - BUFDG |
DAY 3 - Thursday - 4th November | ||
09.30 – 10.30 | It’s not just the goalposts that have moved, the whole game has changed … If 2020/21 has taught us anything, it is that change and growth is inevitable, join Gavin Jones – Head of Income at ICL and Sue Chapple, CEO at the Chartered Institute of Credit Management, as they discuss how embracing some of the developments in the commercial credit management sector has benefited the balance sheet and the team. | Gavin Jones, Head of Income – Imperial College London and Sue Chapple, CEO – Chartered Institute of Credit Management |
10.45 – 11.45 | Building Effective Credit Control in an Ever-Changing Environment Glenn and Malcolm will take us through the LSE Credit Control journey and the steps they have taken to build effective Credit Control in an ever-changing environment. | Glenn Ruane, Head of Fees, Income and Credit Control & Malcolm Bird, Deputy Head of Fees, Income and Credit Control - LSE |
12.00 – 13.00 | Lunch Break | |
13.00 – 14.00 | The Challenge of Fraud Fraud is an ever-present risk for universities, a risk that is only expected to grow as we emerge from Covid, and its consequences. In this short session you will hear about some of the frauds that universities have experienced, the theory of fraud and the practicalities of fraud prevention. You will also have the opportunity to complete an analysis of your university's fraud prevention capabilities, which often yields some surprising results. | Keith Read, Director – McCormick Technologies |
14.15 – 15.00 | Global Payments Made Easy – Flywire in Action Discover how Flywire works with the higher education sector to seamlessly integrate finance/student information systems to ease the payment process for students worldwide. Join us for an informative overview and demonstration of the global payment experience and see Flywire in action. From secure processing to automated reconciliation, find out how you can improve your payment process to save time and money.
| Germaine Broadbent, Senior Sales Manager - Flywire |
15.15 – 16.00 | HE Delegates – Networking 2 Each delegate will select one HE networking session. Chaired by Rachel, we will use the time to discuss what we have heard at the event so far and ask questions and share ideas with other delegates | Rachel McLone, Learning & Development Manager - BUFDG |
DAY 4 - Friday - 5th November | ||
09.30 – 10.15 | Payment Choices for the Sector Tim will provide an update on the alternatives for receiving student payments, additionally covering recent price changes and their cost impact on the university and its students.
| Tim Wilding, Director - ATFS |
10.30 – 12.00 | Communicating and Working Effectively Across Cultures (this session will not be recorded) People often judge communication and behaviours through their own cultural lens, assuming everybody around them shares the same perspective. A lack of understanding about the unique traits of our own and other cultures (and how we might be perceived by others) can cause misunderstanding, frustration and inefficiency. This introductory session will raise awareness of the different cultural perceptions and expectations influencing communications in a multi-cultural environment and will explore ways to adapt to work more successfully across different cultures. | Cathy Wellings, Executive Coach – Farnham Castle Ltd |
12.00 – 13.00 | Lunch Break | |
13.00 – 13.45 | The do's and don'ts of debt collection and insolvency. Late payment continues to affect businesses with even the strongest credit control practices in place. Now is the time to review yours. Sean and Jayne will take you through (amongst other things) the 4 Ps for successful credit management: People - Processes - Persistence - Professional Help | Sean Moran and Jayne Gardner, Partners – Shakespeare Martineau |
14.00 – 14.45 | Dealing with the Debt Respite Scheme (Breathing Space) Russell’s session will give an overview of the scheme and its responsibilities, he will go over some FAQs followed by a Q&A session where he hopes to address any questions or issues that you may be having and point you in the right direction to fix them. | Russell Collins, Head of Compliance, ACT Credit |
14.45 – 15.30 | Closing Comments and HE Networking 3 Rachel will close the event (except for the 3rd networking session). Chaired by Rachel, we will use the time to discuss what we have heard at the event and ask questions and share ideas with other delegates. | Rachel McLone, Learning & Development Manager - BUFDG |
Delegates just need to purchase one ticket to access all the sessions. This will allow access to all the recorded sessions and resources should you miss any throughout the week. Tickets cost £95 plus VAT, however, there will be a 20% discount for additional tickets for staff at the same HEI (see details below). For any queries on the event, please contact rachel@bufdg.ac.uk
Discounts for additional tickets:
When you book your first ticket your booking confirmation email will include a 20% discount code for you to share with colleagues at your own HEI so when the code is used on any additional bookings from the same HEI they will be discounted by 20% (i.e. additional bookings will cost £76 plus VAT when using the code). Therefore, if you have several bookings to make for your HEI, ensure you book a single ticket first, wait for the discount code in the confirmation email and then book the other tickets. If you are likely to have several bookings from your HEI, please co-ordinate this process before any bookings are made if possible, to avoid the need for refunds as much as possible.
Tagged : Treasury and Investment
Type : Training
Please contact info@bufdg.ac.uk for more information
